(He said ”I am the head of security! And I am with a client! And I won't be treated like this!” If I could give this hotel a ZERO rating due to this employee alone (Michael T), I would. As a staff member was walking by - I asked him to take the wrapper (I was trying to be helpful but he nastily me to ”go find a waste can yourself around the corner” and loudly called me rude in the presence of other guests for asking him to take away (THEIR) garbage since they have no can in their office. There was no garbage can in the business center to throw away the wrapper for the ream of paper that I found and loaded into the printer. One of two Computers os broken at the business center and the other had issues logging onto some sites. The smoke detector in our room went off for an hour and staff was hard to find come by to get it fixed. Some of the pool chairs and umbrellas are broken and look worse than what you'd find at a motel. The elevators were so packed that you'd have to wait while several passed by before you could squeeze in. The tavern with the golf simulators - a part of why we booked - was closed for a private event. The hotel serves as a spot for large weddings and those guests take priority. LOUD music that cannot be silenced with earplugs. The rooms overlooking the pool are noisy all day and night into the wee hours of the morning.
It started off nicely with the hotel generously granting an early arrival but went downhill fast from there.
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